Return Policy

30-Day Money Back Pledge

NeoCurly stands behind the excellence of our products and proudly offers a 30-day money-back guarantee on all purchases. While our Returns Policy underwent revisions starting January 1st, 2024, our commitment to your satisfaction remains unwavering. If, for any reason, you are not completely satisfied with your purchase, feel free to request a refund within 30 days of the purchase date. Simply send an email to customercare@neocurly.com, indicating your Order Number in the subject line, and elucidate the reason for your refund request. Your contentment is of paramount importance to us.

Eligibility for Return

The 30-day return window commences from the date of your purchase.
Products that are part of a bundle or promotion must be returned in their entirety to qualify for a refund.
For a valid return, the item must remain in its original, unused condition, and in the same state as when initially received.

Initiating a Return

To start a return, contact our customer care at customercare@neocurly.com within 30 days of receiving your order. Include your order number and a brief explanation for a swift resolution. We're here to swiftly assist and ensure your satisfaction.

Return Process

Upon approval, you will receive instructions on how to return the item.
Pack the item securely, including any accessories or freebies that came with it.
Ship the item to the address provided by our customer care Team

Refund Details

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Please allow up to 2 business days from the receipt of your returned package for the approval of your return credit. Once approved, a confirmation email, including your refund details, will be promptly sent to you. Please note that the actual posting of funds to your account may take 3-5 days, depending on the policies of your banking institution.

Exclusions

Shipping costs are typically non-refundable, but if a return is necessary due to a mistake on our part, we take full responsibility. In such rare cases, where a NeoCurly error occurred in shipping or order fulfillment, we are committed to a swift resolution. We will replace or refund the product and cover associated shipping costs. Your satisfaction is our priority, and we appreciate your understanding. If you encounter any issues with your order, contact our customer care team for assistance.
Certain items, like gift cards, promotional items, and those marked as final sale, are non-returnable due to their nature or specific conditions. Please review these items carefully before purchasing, as they cannot be refunded or returned once bought. If you have questions, contact our customer care team at customercare@neocurly.com.

Damaged or Defective

In the unfortunate event that you receive a damaged or defective item, your satisfaction remains our priority. We kindly request that you reach out to us without delay, ensuring a swift resolution. To expedite the process, please attach clear photos depicting the damage or defect in your communication.
Your visual documentation aids our team in assessing the issue accurately, allowing us to take immediate corrective action. Upon verification, we will promptly arrange for either a replacement of the damaged item or a full refund, based on your preference.

Contact Information

For assistance with our 30-day money-back guarantee return policy, email our customer care at customercare@neocurly.com.
Our refund and return policies may change. Check neocurly.com at the time of your purchase for the latest policy information.
Thank you for choosing NeoCurly, we appreciate the opportunity to serve you and ensure your satisfaction with our care products.

Last Updated: March 1, 2024